Visit our Shop
Product Terms and Conditions | Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Perishable goods cannot be returned. Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketingdigital@donjuantours.com
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at marketingdigital@donjuantours.com.
To return your product, you should mail your product to:
2 Km Noroeste de La Plaza de Deportes Santa Elena
Don Juan Tours Monteverde
Monteverde
Costa Rica
60109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at marketingdigital@donjuantours.com for questions related to refunds and returns.
About Us
The History of Coffee Tour Don Juan dates back to when Don Juan Cruz was born in the year of 1937, he was one of the first pioneering farming families that arrived to the Monteverde area.
One of his son’s and a nephew decided to continue with his legacy by opening an coffee house back on 2005 in Monteverde (a very touristic area of Costa Rica), where they used the coffee that Don Juan produce in his small Coffee Farm.
Very often, visitors whom visit the Coffee House asked them about how was the process of the coffee, so they got the idea of brought a small coffee plant to the coffee house, this way visitors were able to see a real coffee plant, but that wasn’t enough to the tourists, visitors kept asking about the whole process of the coffee, this is how they decided to take the tourists to visit Don Juan’s small farm, and that’s how the tour started.
Our very first tour was on 2006, and nowadays has been 16 years of experience on coffee plantations and tours! Currently Don Juan always makes sure to be around to meet the visitors.
